Frigidaire Canada
Reviews and Complaints

Purchased laundry center NOT EVEN A YEAR ago. Called numerous times to customer service apparently Canada (NOT) These people are useless.

Was told to call my own repair for service as the dryer drum is rubbing, scraping noise. That's what I called for service on warranty, told this person that it was his job to find the repair that I need. Getting nowhere with the so called canadian repair, after 3 times, I call the US number. They transferred me again to canadian number and was told that I would receive phone call from repair.

Placed original call Monday morning, ow Friday after 4 calls, I asked who the repair company was and got no answer. Fridgeaire step up proper customer service for canadians!

We pulled our fridge and behind the fridge there is a chunk of ice and lots of rust this is disgusting and messy and ugly why why

I bought a repair pen. When pulled out of box the outside of pen was so sticky, this pen must of leaked.

Call Frigidaire company 14 days ago. Dan the gentleman that I spoke to said they will send a return label in 5 business day. Still have not received it. I called again today and for some reason this is not on fill.

The man I spoke to today said he will transfer me to refunds after he waited 20 minutes of my time. Still on the phone waiting this is now 59 minutes and still waiting.

I think they are hoping I hang up. This is the worst service I have ever experienced I will never deal again with this Frigidaire company.

Have to replace Electronic stove control for the third time, since we purchased it 2016. Which is ridiculously expensive. Almost more than the stove cost itself!!What is fridigdairebgoing to do about it??

Terrible Service at Corporate and Store level they totally ignore you sucks

Frigidaire sucks

Terrible customer service

I purchased a Gallery fridge (FG4H2272UF) in July 2021. It was lovely looking and I will give them top marks for design.

Unfortunately, it stopped working after two short years. A total sealed system failure (refrigerant leak) and this company takes zero responsibility for it.

The Frigidaire website is filled with similar reviews. DON'T BUY FRIGIDAIRE!ailuref

In March 2023, I made a significant investment in a Frigidaire wall oven and microwave combo, purchasing it from Home Depot for over $3,800. Expecting reliability and quality, what followed instead was a tale of FRUSTRATION AND DISAPPOINTMENT.

Merely seven months later, the unit CEASED TO FUNCTION.

Believing in the brand's customer service, I reached out to Frigidaire, who assured me that a technician from Stein Appliances would attend to the issue. The wait was EXCRUCIATING, lasting TEN DAYS, during which the absence of a functional oven and microwave SIGNIFICANTLY DISRUPTED OUR HOUSEHOLD ROUTINE.

The technician's diagnosis was that the unit was IRREPARABLE and promised to report this to Frigidaire, suggesting a replacement. However, three days later, I discovered that Stein Appliances had NOT sent any report. After contacting them, they apologized and promised immediate action.

Yet, instead of advocating for a replacement as initially stated, they reported the need for ordering FIVE DIFFERENT PARTS, suggesting a PROFIT MOTIVE in repairs over customer satisfaction.

Confronted with this inconsistency, Stein's response was UNSATISFACTORY. Reluctantly, I agreed to the repairs, to which they promised a part delivery by November 27th. The date came and went with NO RESPONSE. Upon inquiry, they mentioned a BACKORDER, delaying it further to the end of the week.

Frustrated, I implored Frigidaire for a REPLACEMENT.

In response, Stein misleadingly informed them of having the part in stock and a scheduled appointment. Today, November 30th, the promised day of repair, NO ONE HAS SHOWN UP. Each call reveals further DELAYS AND UNFULFILLED PROMISES.

My patience has been TESTED BEYOND REASON. Over a month has passed since the unit failed, and I am left WITHOUT A FUNCTIONING OVEN, despite having paid nearly $4,000 for it.

The lack of a local Frigidaire office in Canada complicates matters further, as their customer support, outsourced to the Philippines, seems POWERLESS TO EFFECTIVELY RESOLVE THE ISSUE.

In this ordeal, Stein Appliances' actions appear driven by PROFIT, showing a preference for ordering parts and accruing service charges rather than addressing the customer's need for a functioning appliance.

Meanwhile, Frigidaire's inability to enforce accountability or provide timely solutions is DEEPLY DISAPPOINTING.

As a customer caught in the middle, I have endured SIGNIFICANT INCONVENIENCE AND DISSATISFACTION. This experience has severely tarnished my view of Frigidaire Canada and Stein Appliances, a cautionary tale for potential buyers seeking reliability and responsive customer service.

I hope this email finds you well. I'm writing to address a quality issue with the Electrolux dishwasher I purchased on October 25, 2022.

After just 8 months of use, rust has developed on the bottom rack.

Upon reaching out to customer service, the initial inquiry about whether the dishwasher was kept in the basement left me questioning the professionalism of the service team. Despite providing detailed explanations and sharing pictures of the rust issue, a ticket number for a service agent was provided and abruptly cancelled with an explanation that the problem wasn't covered by the warranty.

During our exchanges, I received unhelpful suggestions, including the notion that improper use might be causing the issue. However, with only two people in our household, it's clear we aren't overusing the dishwasher. As well, for a product meant to handle water exposure, rust after less than even a year of use is as expected as a gas leak in an oxygen tnak.

After four months of correspondence, I was provided with DIY instructions to fix the rusty dishwasher, which is unacceptable given the significant cost of the appliance.

I firmly believe that rust inside the dishwasher is a manufacturing failure, not a cosmetic issue.

Washing dishes in a rusty dishwasher is undesirable and raises health concerns. While I understand this is not the most expensive model, basic quality standards should be maintained, even for more affordable products.

I value the reputation of Electrolux, a well-known company in Europe, and question the apparent difference in quality standards for North America.

I've investigated customer reports on various websites, revealing persistent complaints about rusty racks without resolution. I sincerely hope you can assist in addressing my concerns and finding a satisfactory resolution.

Thank you for your attention to this matter, and I look forward to your prompt response.

Best regards,

New frigidare fridge in Jan.2023---compressor quit Nov.25/23 and have been waiting for "parts" ever since!!! No help from the 1-800 customer support staff who pawn me off to a supervisor who will eventually maybe call me and repeat the same thing over and over which is"waiting" for a part instead of recognizing my point that after 39 days this fridge is not fixable and therefore should be replaced!!!

Bought stove and after delivery notice drawer would not close properly and made claim for repair or replacement of drawer. Service tech came to install and noticed that frame was bent, drawer could not fix issue.

So claim went in, was approved and then nothing from the Store I purchased it from after a month called the store and now the stove is discontinued.

Better yet now the next stove is more to replace the first stove. They make more money from there mistakes, and we pay for it.

Dear Frigidaire Customer Support,

I am writing to express my extreme dissatisfaction with a dishwasher that I purchased from your company on May 28th, 2023. Despite the appliance being only three months old, I am already noticing significant rusting on several parts of the unit, including underneath the handle.

I chose to invest in a Frigidaire dishwasher because I believed that your products were of high quality and would provide long-lasting durability.

However, the early onset of rusting on such a new product is deeply concerning and disappointing. This issue not only compromises the aesthetic appeal of my kitchen but also raises questions about the future functionality and longevity of the appliance.

I expected a superior quality product from a reputable brand like Frigidaire, and this experience has unfortunately tarnished my perception of your company. I am reaching out in hopes that you can rectify this situation promptly.

I kindly request that you take immediate action to resolve this issue.

I would appreciate it if you could either refund my money or provide me with a new unit that aligns with the quality and durability that your brand promulgates.

I am hopeful that you will address this matter with the urgency it deserves. I look forward to hearing from you soon regarding the next steps toward a resolution.

Sincerely,

Rohit

647654****

have been waiting for 42 days for my 10 and 3/4 month old frigidaire fridge to bereplaced. Frigidaire still not replacing it and still just keep making excuses

I bought my mom a new range this past Christmas, but in the summer the stove started acting up. September it completely stopped working.

The first call a technician came within a few days and he asked for an instruction manual when he arrived. He left saying he needs to order a part and will be back to install it. A week later the service appointment was canceled because the wrong part arrived. Now going on waiting an additional 4 weeks for this part, the ETA keeps getting postponed only because I need to call and inquire about it.

After 3 weeks I was told I can get a full replacement but that claim was then denied because they magically have the part despite no service scheduled. I got a voicemail later in the day from North Carolina saying they shipped the part directly to me and I am to call for service when I receive it, no ETA of when to expect it. Nobody will deal with me when I complain about not having a stove for 6 weeks while still under manufacture warranty.

I understand there are shipping delays and supply chain problems, but this should have been communicated beforehand. If a large corporation cannot supply the replacement parts for their own products they should not be selling them, PERIOD!

Home depot says this is not their problem, call Elite Appliances.

Elite Appliances says its not their problem, call Frigidaire. Frigidaire says it's not their problem, call Home Depot.

Every one got paid and no longer concerned about customer service. How disappointing!

Dear Customer Service Manager,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with the Electrolux fridge machine I purchased on August 4th from Home Depot.

The entire experience has been nothing short of a nightmare, and I feel compelled to bring these issues to your attention.

From the moment of purchase, I have encountered numerous problems with the fridge, particularly with the fridge section freezing my food consistently. This has led to the unfortunate and costly consequence of having to discard food items on multiple occasions. As a customer, this is not only frustrating but also an inconvenience that I did not expect when investing in a supposedly high-quality appliance.

My frustration further escalated when dealing with your customer service representative, Vanessa. I must say that her conduct was far from professional.

She was rude, unhelpful, and showed a complete lack of empathy towards my situation. It was disheartening to experience such a dismissive attitude from someone representing your company.

To add to my disappointment, an Elite technician was sent to address the issue three weeks ago. Despite their visit, I have yet to receive any follow-up communication or resolution to the ongoing problem. This lack of communication is unacceptable and reflects poorly on the overall professionalism of your team.

Moreover, I must express my disappointment in the quality of the Frigidaire brand, which is being marketed as a professional appliance.

If this is the level of service and product quality that can be expected, then it is a disservice to your customers. The delay in addressing the issue and the lack of communication from your team have left me questioning the reliability and professionalism of Electrolux appliances.

I urge you to investigate this matter promptly and take the necessary steps to rectify the situation. I believe it is only fair that I am compensated for the inconvenience, expenses incurred, and the overall dissatisfaction I have experienced. I also request a clear timeline for when a resolution can be expected.

In light of these issues, I kindly request that the resolution to this matter be to replace the unit with a brand new appliance, not to attempt further repairs.

I purchased the machine as new, and I believe it is only fair that I receive a fully functional and reliable appliance, not one that has been subject to ongoing issues and repairs.

As a customer, I had hoped for a positive experience with your brand, but unfortunately, this has not been the case. I trust that you will treat this matter with the urgency and attention it deserves to restore my faith in Electrolux as a reputable and customer-focused company.

I look forward to your prompt response and resolution to this matter.

Sincerely,

Magdy Youssef

The person i spoke with had a heavy French, I believe, accent so difficult to understand her. She did not seem to understand what I tried to explain to her. Very poor customer service on fridgidare's part