Frigidaire Canada

Spoke and chatted with multiple support agents over the last 8 days. No one was able to assist.

I had put in a service order for a faulty laundry center. They charge in advance for the trip. They said someone will contact me in 24-48 hrs and that's it. No one called back.

Despite multiple calls and chats, no one can tell me when I will have someone visit to assess/fix the problem. Meanwhile, I'm without a working laundry system for 9 days now. Three different times I asked for escalation and kept getting put on hold for extended periods of time until they disconnected. No one knows how to refund and cancel the order.

The website says $120 for a field visit, but they charged me $195.

No explanation. Here I am waiting for days for someone to contact me and no idea if someone ever will.

Over the past 6 years we have purchased 3 EFIC452-SSBLACK portable ice maker, they have had the exact same problem (squeaking/ buzzing/howling sound) I have emailed customer service 3 times and no response!!! I want compensated considering were out $600 aprox on this crap. DO NOT BUY FRIDIGAIR PORTABLE ICE MAKERS.

Hello.

I have a new stove that needs warranty repair, and you people are doing nothing at all to get someone to my house. WHY?

I am getting no response from you people.

You politely give me a ticket number, and nothing happens. Im still sitting here with a faulty stove.

Im about to go to the media with my problem.please FIX MY STOVE!

28 avril, 2025

Objet : FRIGIDAIR défectueux.

Numéro du modèle : LFTR1835VF

Numéro de série : BA4191****

Date d'achat (livraison) : sept. 7, 2024

Acheter chez

Manufacturier :

Rona Châteauguay

41 boul. St-Jean-Baptiste

Châteauguay, QC J6J 3H5

Tel: 450-691-****, poste 2171

Electrolux, Mississauga, Ontario

Tél. 1-80*-***-****

Contracteur pour lentretien des congélateurs de marque FRIGIDAIR

Les Ateliers Paquette 514-381-****, extension numéro 1

Cette lettre a pour intention de vous informer que, si le réfrigérateur n'est pas réparé ou remplacé, je serai contraint d'entreprendre des

démarches judiciaires dans les 15 jours qui suivent.

Les raisons qui suivent expliquent pourquoi ceci est nécessaire.

Première intervention : le 10 février 2025, soit 5 mois après l'acquisition du réfrigérateur, les Ateliers Paquette ont été contraints de

remplacer une pièce car le congélateur avait cessé de fonctionner.

Deuxième intervention : le 3 mars 2025, le même problème se répète : un rendez-vous est confirmé pour le 13 mars 2025 (un délai de 10

jours).

Ticket no. 879-816-****: celui-ci est l'autorisation du manufacturier.

Lors de la visite de lhomme dentretien, il nous avise quil doit remplacer le compresseur et autres pièces. Il nous suggère de contacter

le manufacturier pour une date de la réparation.

Jai aussitôt communiqué avec le manufacturier. (Ils ont accepté de remplacer le congélateur, ticket no. 8801****. La livraison est

estimée à 1 à 10 jours. Ils m'ont même vendu une assurance prolongée à un coût de 183.00$.

Lorsque j'ai recontacté Atelier Paquette, ils m'ont informé qu'ils avaient les pièces nécessaires pour réparer le congélateur, mais qu'ils

n'étaient pas en mesure d'effectuer la réparation avant le 28 avril 2025.

Aujourd'hui, le 28 avril, ils nous informent qu'ils ne peuvent pas effectuer la réparation car leur technicien n'est pas entré au travail. Ils

ont donc remis cette réparation à jeudi le 8 mai 2025.

Après une période supérieure à trois mois, je doute qu'un tel délai soit acceptable.

Je me demande plutôt si les pièces sont disponibles.

Gabriel Gelinas

{{Redacted}}

Tel: 450-691-****

I bought FFHT1814WW on August 13th, 2023. Last July, all the food in my freezer defrosted, and I had to throw it away.

Also, last summer, water was coming onto the fridge side, so I used a rag to clean it up.

Now this winter, everything in the fridge is frozen. It looks like I bought a garbage fridge.

I had a visit from an approved Frigidaire repair person so he could fix the 'door open' message that kept appearing on the door panel. After a $361.00 visit, I was told I would need a new door which would cost me $1,000.00 - something related to crimped wires.

Additionally, another $500.00 to repair the seal on the ice maker. I understand there is a recall and/or lawsuit pending regarding Frigidaire/Electrolux with respect to the door issue. This fridge is only 4.5 years old and has not been abused. I paid a lot of money for this fridge.

It should last much longer than 4.5 years.

I believe that Frigidaire should replace my door at no cost. I am looking forward to hearing from you.

After numerous service calls to repair my Frigidaire dishwasher, it still continues to have the same problem. I was told to call customer service with file number 8755**** via Elite Appliance Repair.

Can somebody please return my call so that we resolve the code i20 that interrupts the completion of a complete cycle.

Two reputable service companies have looked at the dishwasher and claim to have replaced parts and reprogram calibration and perform a system refresh. The unit is still throwing a code.

It has been determined that the drainage is great, our home was built 5 years ago and professionally plumbed.

I'm sending a 10-minute video to show the incompletion of a 30 minute cycle.

With a following video showing the beep and code. Beyond DISAPPOINTED in this dishwasher.

The first one had a big crack in the glass

The second gallery oven scratched so easy the glass does not clean well at all

For the price its crap

Im having a problem with Fridgaire and Electrolux regarding my dish washer that only 2 ½ years old.

Here is a copy of the email sent to them with the photos of the problem.

Dear customer service Ive purchased my dishwasher on March 25, 2022 and delivered on April 5, 2022. Frigidaire

Model # FFCD2418US

Serial # TH2119****

We are only 2 adults using the dishwasher twice a week only.

We never put our pots and pans in the dishwasher, we only wash them by hand. Our request is regarding the racks in the product, especially the bottom one. They are rusted be on normal usage which is not normal for which the dishwasher is only 2 ½ years old. Our last dishwasher which we had for over 10 years, the racks started to rust after 8 years.

Ive talked to Joe at Frigidaire and got nowhere with them.

Im sending my proof of purchase and the photos so you could see for your self the issue the we are having with the racks.

Also you can see that the quality of the racks are of poor quality from your supplier.

Ill be looking forward in hearing back from you as soon as possible.

Here is a copy of their reply:

Hi, Good Day!

Thank you for contacting us and raising this concern.

I apologize for the inconvenience. Our team is diligently inspecting the product to ensure it meets the highest standards.

As a goodwill gesture, we would like to offer you a 10% discount on racks. If you wish to proceed, kindly contact our customer service line to place the order.

Thank you,

Best Regards

Multiple emails from 360 rebate program requesting more information, yet cannot reply to emails or online account!!

Stove top cracked, oven doesn't keep temperature, dishwasher is vented into baseboards . .

. .

cheaply built crap appliances will NEVER buy Frigidaire again! Add a scam rebate offer.

Purchased a brand new fridge after our other one quit. It was for a rental property.

Nothing but issues from the very start. They scheduled numerous maintenance calls for technicians to fix. The tenant lost her food multiple times. They essentially dragged it out with tech calls until it was out of warranty instead of replacing it, and then offered us 40% off to buy another fridge.

Awful customer service and I do not recommend anyone to buy this type of fridge. Stay far, far away!

Customer service was unable to assist me and provide me with a quote for the piece that's damaged due to a defectively manufactured product. They will not provide a replacement for the damaged item.

Initially, I was told that there was a one-year warranty on the item.

However, when I called, I was told that there's only a six-month warranty for certain parts. There was poor communication and customer service.

I still after 2 weeks have SAB SABBOTH MODE ON MY STOVE .I CANT GET IT TO GO OFF .i had someone look at it and there unsure of what else TO DO .Ihave unplugged the stove plugged back in Ive turned the fuse off didnt work and tried the buttons in the manual and YouTubed googled and nothing I will never by a fridgadare again period

I purchased a brand new fridge with an extremely loud noisy fan, as soon as I plugged in the fridge. 4 repair people have attempted to fix this issue over an 9 month period.

They suggested to swap the fridge for a new one as the issue persists. The repair people even commented that the fridge is incredibly loud and vibrating. Fridgidaire continues to inform them to keep trying to fix it instead of providing me with an exchanged fridge. I've lived with the insanely loud and disturbing faulty brand new fridge for 9 months!!

The noise wakes us up at night, and is so disturbing to listen to all day. Never ever will I recommend or purchase Fridgidaire products again.

This has been the worst experience for me, having to live with a fridge that sounds like a Helicopter in my entire house. I'm just appalled and disgusted that this has not been rectified over 9 months, and Fridgidaire refuses to replace the faulty fridge I paid money for.

Need help troubleshooting why my stove doesnt come up to programmed temperature or takes more than an hour to get up to 265