Frigidaire Canada
Reviews and Complaints

Hello,

I purchased a refrigerator Frigidaire Gallery in 2021. It's not even been 2 years and there is a problem with the freezer section.

Frigidaire put me in touch with TransGlobal. I paid $107, two technicians came over and looked at the fridge and have identified this as a system error, there is a freeon leak (not sure of spelling) which they cannot trace. I now have to purchase a new fridge. I called Customer service and was told that i can get a discount on parts as I do not have a warranty.

My issue here is that i have a problem with the product the the manufacturer cannot fix, if they the manufacturer cannot stand behind their products then customers need to be aware of this.

I understand that I did not take the extended warranty and I was very willing to pay for parts and labour on any problem, but never did I think that Frigidaire would not take ownership for errors on their faulty or poor quality of equipment. I was very unhappy to hear that after I spent so much money to purchase a new fridge, that Frigidaire will not be responsible. I would understand if the fridge was old...but its not even two years. Please let me know what you can do to help.

It is not like I have a lot of money to buy another fridge. It is also an issue of this faulty system error and needs to be accountable by Frigidaire. As a customer I bought this product in good faith.

Please let me know how you can help me in this situation. Thank you.

Model number:FG4H2272UF

Serial Number: 1K00576441

Kind Regards,

Giselle De Sousa

Double freezer and oven both have required replacing. Extended delays getting through to customer support.

They farm out repairs to a second company who farms out jobs to contractors in your area. So anything has to go through 3 companies before anything gets done! A recipe for delay and problems. Never smooth!

Current issue, oven element exploded in oven that was less than 2 months old.

4 days time it will be 4 months since purchase and still no replacement due to extensive damage. Extremely poor customer service!!

We bought a bar fridge about a year ago, cant find my receipt, its not cooling so I want to get a thermostat for it, and they tell me this is not possible, we paid a lot of money for it and its not working properly, this is not good service of Frigidaire model # EFR376

I called many times for service about my new fridge handle issue . but no response . the technician never showed up.

I purchased a new Frigidaire microwave from Lowes Canada and Nov 24/22 and having problems with the turntable clicking a not turning smoothly as it should. It is still under manufacture warranty and I would like to get this dealt with as soon as possible.

Please advise of process.

Thank you.

Reported the issue and had to call several times. Got an unsatisfactory answer.

And issue is not being resolved properly or at all.

This is going to ongoing, and will be hiring a lawyer in the future if its not resolved soon. Its costing me more money and valuable time!

I have a frigidaire microwave (model CFMV164LSA) that is not working anymore. only when I open the door the plate rotating slowly but none of the touch buttons work.

Wondering where I can buy sub gas knobs for my range. I can't afford $85.00 each for 5 knobs.

Very unhappy with service

Gloria

I wish I read this review panel before I made any purchase from this company. I bought an induction cook top about 2 month ago from Leons and when we installed it 2 of the burners do not work.

so I immediately contacted Leons and they told me to contact Frigidaire. I did and after so much back and forth and waiting countless hours on their phone line they told me a technician will come and see it. after 2-3 weeks a technician came to see and I waited 2 weeks called again and the customer service man didn't know what's going on. he was asking me what the technician said I am like you should know I should not the middle person and tell you what he said.

then insisted on talking to a manager and the manager assured me I will hear from them with in a week. I heard nothing from them so just got off the phone with their customer service and the fella doesn't know what's happening again. I asked for supervisor he said there is no one available. I called Leons they said they will contact Frigidaire I will see what happen.

I disputed the charge in my credit card as well because it is a faulty product so I will see where that will take me. I am out my money and no product. stay away from this company !!! TERRIBLE CUSTOMER SERVICE!!!

TERRIBLE PRODUCT. PRODUCT NUMBER 07122EDXDTF

Less than 5 years ago, purchased Frigidaire Professional line-stove, fridge and dishwasher from Bad Boy. Thank goodness we negotiated an extended warranty into the package.

I have had problems with all three appliance. The fridge ices up and the wheels on the crispers snapped off, the stove displays error messages, the self clean on the stove does not clean it properly and the dishwasher has completely stopped working, beeping, flashing blue light and error message. Waiting endlessly for parts for the stove and technicians have visited multiple times and can't fix the dishwasher. I have been doing dishes by hand for three months.

STAY AWAY FROM FRIGIDAIRE. I WOULD NEVER BUY THEIR APPLIANCES AGAIN.

I wish I could give them no stars..

We bought two Frigidaire Fridges from CAS. One came completely broken and didnt work right out of the box, so they had no choice but return it.

The second fridge was broken out of the box too, everything in d fridge froze and there was ice formation everywhere causing things like milk bottles to explode.. but apparently its fixable..

After waiting tirelessly for over 2 months and 2 rounds of repairs and parts, fridge is now functioning even worse. It freezes everything in the fridge at 38F temp. Now the repair man says there is another part that needs replacement but has no ETA on when it might be available which is very frustrating.

Spoiled groceries cost, incredibly poor support from seller and manufacturer is taking a toll in our overall health.

For delivering two defective products I would expect CAS would have better help than just saying its up to the manufacturer. That is ridiculous.. Does CAS have no accountability for the product they sell ? Horrible policy ..

all the more reasons I would like to re-enforce my opinion on poor company policy .. as far as your customer service is concerned, yes they followed company policy but thats my problem. If CAS wont help when its entirely their fault for selling a broken product, whats the point of buying from CAS? I should then be buying directly from the manufacturer rt ?

Whats the point of selling us additional warranties? USELESS !!

Dealer does not accept any responsibility, the Manufacturer don't accept any responsibility. All the consumer is left with is thousands of dollars cost, pay full price for a brand new product that had to be refurbished right out of the box and is still broken over 2 months time, energy & food wasted.

We are left with no choice but to discard the fridge to a wasteland.

Congratulations CAS & Frigidaire, for not having any business ethics, no accountability, no responsible policy towards suitability & environment. In these dire days of business aiming for net zero future, it is extremely sad to see CAS & Frigidaire policies are aiming to add on to global warming!

Cleaning the face of the front glass, with a wet rag. The stove was not on. And it exploded minutes after wiping it down.

StaWorst customer care and they never attend your call. Keep your calls infinitely on hold. The word test customer care I have ever seen.

Stay away from Frigidaire products and appliances.

Hello, I cannot get through on your customer service line.

I am contacting you regarding my refrigerator.

I purchased September 2021.

I have had 3 people come out to service the refrigerator and it is still icing up.

Please contact me at lynne.tomlinson@***.com or 905 226 ****. Please leave a message with call back number if I am unavailable.

Frigidaire FFTR1821TS

13 Allan Avenue Dundas, ON L9H 4N7

Thank you

Lynne Tomlinson